Sebastian Green

Chief Technology Officer Club L

Day 1 | 25th February

3:55 PM CASE STUDY: Converting through conversation: How to use Generative AI customer service tools to access enhanced customer knowledge and create more engaging experiences

How do Generative AI shopping assistants go over and above the results of chatbots?
How can you continue to tailor the CX with personalised AI recommendations?
How can you create a tool that takes all the guesswork from the customer’s shopping journey?

Day 2 | 26th February

2:55 PM DRAGONS’ DEN: Finding the Next Big Thing: Which are the best new digital innovations to invest in to help elevate your instore and online experiences?

Join our Dragons as they assess the latest retail and ecommerce innovations from start-up companies who will pitch their tech in a bid to win first place.

Listen up as the Dragons review the technology’s benefits to your business, predict their future success and deliver their verdicts.

The ultimate decision is in your hands – the audience will get to vote for their favourite.

Will you find the next big thing in retail tech?

Check out the incredible speaker line-up to see who will be joining Sebastian.

Download The Latest Agenda