The Invitation-Only Forum for Omni-Channel, Digital and eCommerce Leaders from the UK’s Top Retailers
eTail Connect Spring 2025
25 - 26 February, 2025
Allianz Stadium, London
Get unrivalled, targeted access to UK’s top retail budget holders
A Senior-level Benchmarking Forum of Pre-Qualified Retailers and Hand-Picked Service Providers
At eTail Connect Spring, you’re in control. Your schedule is customised so you can cut through the noise and get your strategic benchmarking and vendor evaluation needs covered within days, not weeks.
As attendance is restricted to senior-level budget holders from the top online retailers and brands in the UK and select group of best-of-breed vendors you will:
- Brainstorm real and practical ideas to transform your business through private, closed-door sessions led by market leaders.
- Efficiently evaluate the leading service offerings during conveniently arranged 1-1 meetings with vendors that you select based on your current investment priorities.
It’s a Platinum Members’ Club offering a bespoke experience for those shaping the future of eCommerce. It’s where you make the connections you need to make, when you want to make them.
2025 Speakers
Claire Hennah
Chief Customer Officer Unilever Beauty & Wellbeing, Digital Commerce Officer
Unilever
SJ Grabiec
Global Head of Customer Experience & Payments
AllSaints
Harry Blamire
Head of Customer Experience
B&Q
Raghuveer Patnala
Head of Marketing CRM and Retention
TJC
Jenny North
Head of Digital Experience
Hobbycraft
Jacqueline Joel
Head of Customer and Digital Transformation
Superdrug
Adrian Evans
Head of Customer Commerce
B&Q
Joshua Pearce
Group Head of Brand Performance
THG
Sebastian Green
Chief Technology Officer
Club L
Lewis Blitz
Co-Founder
Skinnydip London
See what you missed last time:
The eTail Connect Buzz
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INDUSTRY INSIGHTS 2024
The eTail Europe Playbook Report
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The Connect Difference
Transformative Content
We only cover strategic content and hand-pick senior-level speakers and attendees. And because we pre-qualify based on decision-making responsibility and budget, you get invaluable peer-to-peer information and take-aways.
Personalised Connections
Because you tell us your priorities, we create closed-door tailored interactive sessions and connect you with the right solutions partners in 1-1 meetings, saving you time on competitor benchmarking and vendor evaluation.
A Luxury Experience
We only select luxury venues in a captive location, a perfect environment for quality learning and networking with no distractions. Plus, we pick up the tab for your pass, hotel stay, including various drinks and dinner experiences!
Highest Priority Content. Created for Decision-Makers.
Here is a snapshot of the topics covered at this year’s event.
Applying hyper-personalisation strategies to your loyalty program to boost engagement
Optimising your content and embracing AI to dominate search engines in 2025
Connecting customer data across teams and customer touchpoints to improve the omnichannel experience
Monetising retail media and first-party data opportunities to unlock new profit pools
Navigating complex regulations and local consumer behaviour to speed up cross-border expansion
Interactive Learning & Networking
Get ideas from all the great minds in the audience through a variety of small working group discussions.
Panel Interactive
Retail Therapy Roundtables
Dragons’ Den
Case Study Revolution
Ask Me Anything Panel
Creative Boardroom
Benchmark Your Strategies For:
- Evolving your eCommerce strategy to stay ahead of changing consumer behaviour and your competition!
- Transforming customer connections from the digital to the physical to create seamless customer journeys
- Harnessing the power of social commerce to articulate value, build loyalty and boost sales
- Leveraging the latest tech innovations to gain deeper customer insights and deliver personalisation at scale
- Aligning customer expectations with fulfilment realities: Balancing demand, the environment and profit margins
How It Works
A Bespoke, Senior-Level Experience
If you qualify to attend, we’ll ask you about your strategic priorities and we’ll build your personalised agenda and meeting schedule. You’ll have your hotel stay, including drinks and dinner experiences, covered by us too!
Connect with Hand-picked Solutions Providers 1-1
Based on your profile we’ll match you with leading solution providers, assisting with the vendor selection process. You are in full control as you will only meet with the providers you are interested in evaluating.
Speak Freely in Interactive Formats
Sessions are not recorded or covered by press. The ‘closed-door’, interactive discussions encourage openness, so you get more detailed information and takeaways than at any other event.
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