Richard Lim

Evolving Discovery: The decentralisation of search and shift to social platforms for product discovery 

Ecommerce Growth: Online market maturity and competing for market share through cross-border, social, and omnichannel strategies 

Consumer Expectations: Meeting rising demands by reducing friction and enhancing communication to drive loyalty 

Retail Challenges: Addressing competition (Shein, Temu), cyber risks, and ESG priorities