Pinki Choudhury
Chief Product Officer RomanDay 1 | 3rd March
3:30 PM CPDO PRESENTATION: How can a data-driven approach to journey mapping elevate your CX across the entire purchasing funnel?
- How can your internal teams work more collaboratively to break silos and share their data to drive cross-functional improvements and not just local fixes?
- How can behavioral and transactional data be layered together to understand where customers are stalling and drive higher conversion and revenue per visit, combatting the increase in abandoned baskets?
- How can you combine live journey insights with tools like AI agents to serve smarter interventions, such as nudges or offers to help recover at-risk customers, mid flow?
- How can journey mapping across digital channels help to deliver a smoother and more consistent omnichannel shopping journey?
Check out the incredible speaker line-up to see who will be joining Pinki.
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