• How can you unify customer data across your eCommerce platform, CRM, in- store and media systems to help remove siloes and surface revenue-driving insights?
• How can you use a single customer view to personalise omnichannel journeys in real time?
• How can customer lifecycle insight be used to identify high-value audiences, as well as opportunities for cross-selling, retaining and re-engaging customers?
• How can you deploy technologies like AI modelling, customer intelligence platforms and CDP’s effectively without increasing operational complexity?

The future of retail is being shaped faster than ever – from AI-powered everything to immersive shopping and data-led decision-making.

This is your chance to ask the big questions directly to our Advisory Board of senior-level retail leaders, innovators, and digital strategists.

Using Slido, we’ll source live questions from the audience around what’s next in eCommerce, digital platforms, customer experience, and organisational evolution.

Sample Questions Might Include:

• What next-gen technologies are you actually investing in — and which are still just buzzwords?
• How do you see the role of physical retail evolving alongside digital in the next 3–5 years?
• What are the key innovations in generative AI and visual search and what’s the future of search and discovery?
• What emerging platforms or channels are you betting on for the next wave of digital growth?
• How are you preparing your teams and tech stacks for AI-first business operations?