James Mcghee

Head Of Customer Experience FOOTASYLUM

Having experience of running Contact Centre operations from 30 to 200 seats, all expecting similar outputs, James has learned to develop a culture alongside the Operation to truly enhance the Customers’ Experience. His approach focuses on individuals, departmental “North Star”s and embedding the Businesses values and beliefs at the most important level - the customer facing teams that are the ambassadors of your business. 8 years with AO.com have then led him to Footasylum where he continues to look for ways of driving an exceptional Customer Experience.