experience of running Contact Centre operations from 30 to 200 seats, all
expecting similar outputs, James has learned to develop a culture alongside the
Operation to truly enhance the Customers’ Experience. His approach focuses on
individuals, departmental “North Star”s and embedding the Businesses values and
beliefs at the most important level - the customer facing teams that are the
ambassadors of your business. 8 years
with AO.com have then led him to Footasylum where
he continues to look for ways of driving an exceptional Customer Experience.
Check out the incredible speaker line-up to see who will be joining James.