Gavin Holland
Global Head of UX JD SportsDay 1 | 3rd March
9:50 AM CASE STUDY: How to unify digital and in-store journeys to drive a seamless shopping experience and deliver higher conversion rates across channels
- How can a connected omnichannel platform leverage real-time data integration between ecommerce and store systems to provide visibility across touch points and serve customers consistently wherever they shop?
- How can you bridge the gap between online intent and offline fulfilment to convert more customers faster?
- How can you use options like click and collect, ship from store and real time inventory availability?
- How can customer identity resolution and unified profiles be used to deliver personalisation across both store and digital interactions?
- How can you implement seamless returns, exchanges and loyalty access across channels to reduce operation burden?
- How can you align policies and systems across stores, app and online to increase customer retention?
Check out the incredible speaker line-up to see who will be joining Gavin.
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