24 - 25 February, 2021
DAY 1 – Wednesday 24 February 2021
All times in GMT
9:00 am - 9:05 am Welcome Address: Gabriela Garay, Content Director, eTail Connect WBR
9:05 am - 9:10 am Chairperson’s Opening Remarks
ADAPTING TO NEW CUSTOMER DEMANDS
9:10 am - 9:40 am OPENING KEYNOTE: What are the lessons learnt from the acceleration of digital and ecommerce transformation initiatives during and post Covid?
- How can you take on board new learnings while performing daily tasks?
- How to use acceleration of BOPIS, click and collect and other cross channel customer journeys in your favor
- How to prioritise and stay focused to succeed in your digital journey
- How can you use people focused approach to maintain speed and agility
9:40 am - 10:10 am KEYNOTE: How the Co-op is leveraging advancements in RPA and AI to deliver a winning UX that delivers on increasing customer expectations for greater convenience and ease
10:10 am - 10:50 am PANEL DISCUSSION: What are the short and long-term implications of Covid on the retail sector and how can you best adapt your digital offering to stay ahead of the curve?
- How digital transformation will challenge us in three areas - technology, competence and organization/leadership
- Transforming your eCommerce site: How to create an engaging experience that resonates with customers and keep them on the page and make them come back
- Digital transformation as a foundation for increased customer focus and value
Charles-Emmanuel NelisHead of Digital, UK
Danny CramerHead of Commercial Insight
Nick BamberChief Growth Officer
Kevin CooperDirector of eCommerce
10:50 am - 11:00 am COFFEE BREAK
UNLOCKING NEW CUSTOMER INSIGHTS
11:00 am - 11:30 am VIRTUAL BOARDROOM: How you can win and retain more customers with fast delivery, backed by innovations from first to last mile
UK shoppers are spending more online than usual and research suggests this trend is unlikely to wane in 2021 and beyond. With more choice than ever, online shoppers can easily dart from one retailer to the next – so what are the key considerations that encourage a customer to not only stay, but purchase and remain loyal?
We listened and conducted in depth research to discover delivery speed ranks as one of the top contributors to a consumer’s online choices.
Nikhil AminHead of Commercial
11:00 am - 11:30 am Private business meetings for you to benchmark solution providers
11:55 am - 12:20 pm CASE STUDY: Booked for Epsilon
12:20 pm - 1:00 pm LUNCH BREAK
TAILORING YOUR CUSTOMERS EXPERIENCE
1:30 pm - 2:00 pm INDUSTRY CHAT: How ditching the acquisition funnel can supercharge growth to avoid disengament and losing potential customers
2:15 pm - 2:20 pm Chairperson’s Closing Remarks
2:20 pm - 2:35 pm Speed Networking (ONLY for Retailers)
Network with your peers on camera over Zoom meeting in this fast-paced speed networking session – share your top priorities for e-commerce development and make new connections!
2:20 pm - 2:35 pm Private business meetings for you to benchmark solution providers
RETAILER ONLY ROUNTABLES
Benchmark with your peers on the latest digital strategies and solutions being leveraged to discover which are delivering the best results and should be factored in your future plans
2:35 pm - 3:00 pm Table 1: How to accelerate your response planning to not just survive but thrive in the post Covid landscape
2:35 pm - 3:00 pm Table 3: How to go beyond a traditional reward system loyalty scheme to keep your customers coming back for more
3:00 pm - 3:30 pm Private business meeting for you to benchmark solution providers
3:30 pm - 4:00 pm Wine & Cheese virtual experience
Limited spaces by invitation only