eTail Connect Spring 2021

24 - 25 February, 2021

Online (GMT)

DAY 1 – Wednesday 24 February 2021

All times in GMT

9:00 am - 9:05 am Welcome Address: Gabriela Garay, Content Director, eTail Connect WBR

9:05 am - 9:10 am Chairperson’s Opening Remarks


9:10 am - 9:40 am OPENING KEYNOTE: What are the lessons learnt from the acceleration of digital and ecommerce transformation initiatives during and post Covid?

  •    How can you take on board new learnings while performing daily tasks?
  •    How to use acceleration of BOPIS, click and collect and other cross channel customer journeys in your favor
  •  How to prioritise and stay focused to succeed in your digital journey
  •    How can you use people focused approach to maintain speed and agility

9:40 am - 10:10 am KEYNOTE: How the Co-op is leveraging advancements in RPA and AI to deliver a winning UX that delivers on increasing customer expectations for greater convenience and ease

Chris Conway, Head of Digital – Co-op Food at Co-op

Chris Conway

Head of Digital – Co-op Food

10:10 am - 10:50 am PANEL DISCUSSION: What are the short and long-term implications of Covid on the retail sector and how can you best adapt your digital offering to stay ahead of the curve?

  •  How digital transformation will challenge us in three areas - technology, competence and organization/leadership
  • Transforming your eCommerce site: How to create an engaging experience that resonates with customers and keep them on the page and make them come back
  •  Digital transformation as a foundation for increased customer focus and value
Charles-Emmanuel Nelis, Head of Digital, UK at Decathlon

Charles-Emmanuel Nelis

Head of Digital, UK

Danny Cramer, Head of Commercial Insight at Iceland Foods

Danny Cramer

Head of Commercial Insight
Iceland Foods

Nick Bamber, Chief Growth Officer at Missguided

Nick Bamber

Chief Growth Officer

Kevin Cooper, Director of eCommerce at Charles Tyrwhitt

Kevin Cooper

Director of eCommerce
Charles Tyrwhitt

10:50 am - 11:00 am COFFEE BREAK


11:00 am - 11:30 am VIRTUAL BOARDROOM: How you can win and retain more customers with fast delivery, backed by innovations from first to last mile

UK shoppers are spending more online than usual and research suggests this trend is unlikely to wane in 2021 and beyond. With more choice than ever, online shoppers can easily dart from one retailer to the next – so what are the key considerations that encourage a customer to not only stay, but purchase and remain loyal?

We listened and conducted in depth research to discover delivery speed ranks as one of the top contributors to a consumer’s online choices. 

Nikhil Amin

Head of Commercial
Amazon Shipping

11:00 am - 11:30 am Private business meetings for you to benchmark solution providers

11:30 am - 11:55 am KEYNOTE: How to leverage the latest data and analytics capabilities to better segment your customer base and deliver more meaningful brand engagement at an individual level

Angus Cormie, Head of eCommerce, EMEA at Lenovo

Angus Cormie

Head of eCommerce, EMEA

11:55 am - 12:20 pm CASE STUDY: Booked for Epsilon

12:20 pm - 1:00 pm LUNCH BREAK


1:00 pm - 1:30 pm SPOTLIGHT ON PARTNERSHIP MODELS : How to leverage innovative partnership models to better support your customers with timely deliveries post Covid

Ajay Lakhwani

Global VP Commercial

1:30 pm - 2:00 pm INDUSTRY CHAT: How ditching the acquisition funnel can supercharge growth to avoid disengament and losing potential customers

Gavin Flood, Senior Director, International Marketing EMEA at AdRoll

Gavin Flood

Senior Director, International Marketing EMEA

2:00 pm - 2:15 pm INNOVATION SPOTLIGHT: How to give real meaning to your data and use direct conversations to build trust and support to your customers when buying online

Sarah Assous, CMO at Zoovu

Sarah Assous


2:15 pm - 2:20 pm Chairperson’s Closing Remarks

2:20 pm - 2:35 pm Speed Networking (ONLY for Retailers)

Network with your peers on camera over Zoom meeting in this fast-paced speed networking session – share your top priorities for e-commerce development and make new connections! 

2:20 pm - 2:35 pm Private business meetings for you to benchmark solution providers


Benchmark with your peers on the latest digital strategies and solutions being leveraged to discover which are delivering the best results and should be factored in your future plans

2:35 pm - 3:00 pm Table 1: How to accelerate your response planning to not just survive but thrive in the post Covid landscape

Syed Faiz Ali

Head of Online Planning
The Jewellery Channel

2:35 pm - 3:00 pm Table 2: How to more accurately anticipate customer demand to ensure you have the right fulfilment options available when needed

Rob Stubbs, Head of IT Global Delivery at Dr Martens

Rob Stubbs

Head of IT Global Delivery
Dr Martens

2:35 pm - 3:00 pm Table 3: How to go beyond a traditional reward system loyalty scheme to keep your customers coming back for more

Gareth Lloyd, Senior Loyalty Data & MarTech Development Leader at Boots

Gareth Lloyd

Senior Loyalty Data & MarTech Development Leader

3:00 pm - 3:30 pm Private business meeting for you to benchmark solution providers

3:30 pm - 4:00 pm Wine & Cheese virtual experience

Limited spaces by invitation only

End of First Day of Virtual eTail Connect Feb – See You Tomorrow!