Get unrivalled, targeted access to UK’s top retail budget holders


Connect. Benchmark. Evaluate. Fast.

A Senior-level Benchmarking Forum of Pre-Qualified Retailers and Hand-Picked Service Providers

Attendance at eTail Connect Spring is restricted to senior-level budget holders from the top retailers, brands and a select group of best-of-breed vendors so attendees can:

  • Gain practical transformational ideas through private, closed-door sessions discussions with market leaders
  • Efficiently evaluate the leading service offerings during agreed 1-1 meetings with vendors based on investment priorities.

2025 Speakers

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Claire Hennah

Chief Customer Officer Unilever Beauty & Wellbeing, Digital Commerce Officer
Unilever

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SJ Grabiec

Global Head of Customer Experience & Payments
AllSaints

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Harry Blamire

Head of Customer Experience
B&Q

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Raghuveer Patnala

Head of Marketing CRM and Retention
TJC

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Jenny North

Head of Digital Experience
Hobbycraft

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Jacqueline Joel

Head of Customer and Digital Transformation
Superdrug

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Adrian Evans

Head of Customer Commerce
B&Q

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Joshua Pearce

Group Head of Brand Performance
THG

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Sebastian Green

Chief Technology Officer
Club L

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Lewis Blitz

Co-Founder
Skinnydip London

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Be Among The Leaders. Join 90 VIP Attendees From leading UK Retailers

INDUSTRY INSIGHTS 2024

The eTail Europe Playbook Report

Check what your peers said!

The Connect Difference

Transformative Content

We only cover strategic content and hand-pick senior-level speakers and attendees. And because we pre-qualify based on decision-making responsibility and budget, you get invaluable peer-to-peer information and take-aways.

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Personalised Connections

Because you tell us your priorities, we create closed-door tailored interactive sessions and connect you with the right solutions partners in 1-1 meetings, saving you time on competitor benchmarking and vendor evaluation.

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A Luxury Experience

We only select luxury venues in a captive location, a perfect environment for quality learning and networking with no distractions. Plus, we pick up the tab for your pass, hotel stay, including various drinks and dinner experiences!

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Highest Priority Content. Created for Decision-Makers.

Here is a snapshot of the topics covered at this year’s event.

Applying hyper-personalisation strategies to your loyalty program to boost engagement

Optimising your content and embracing AI to dominate search engines in 2025

Connecting customer data across teams and customer touchpoints to improve the omnichannel experience

Monetising retail media and first-party data opportunities to unlock new profit pools

Navigating complex regulations and local consumer behaviour to speed up cross-border expansion

Interactive Learning & Networking

Get ideas from all the great minds in the audience through a variety of small working group discussions.

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Panel Interactive

Take part in interactive discussions with peers and get great ideas for solving your biggest challenge. The speaker presents their case study then invites you and your group to find a solution to a key unresolved challenge!

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Retail Therapy Roundtables

A problem shared is a problem halved. Join a small group of 3-4 delegates in discussion on some of the main challenges faced by retailers today. In a retail only session, learn from your peers facing the same obstacles and dig down into the problems to see if, together, you can find some solutions.

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Dragons’ Den

Find the next big start up that can help you innovate fast and stay ahead of the curve. Assess each start ups’ benefit to your business and the likelihood of their future success.

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Case Study Revolution

Take part in interactive discussions with your industry peers and take away different approaches to the same challenge. Starting with a case study the speaker then invites you and your group to find a solution to a key unresolved challenge.

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Ask Me Anything Panel

This interactive session puts you in control. Ask our experts anything! from their eCommerce secrets, career lessons learned, predictions for the future, influential books, or even how their company does ‘X’ so well.

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Creative Boardroom

Determine a new 3-step action plan to take back to the office and test. Collaborate with your industry peers to leverage their know-how and challenge each other to ultimately find a new way forward.

Benchmark Your Strategies For:

  • Evolving your eCommerce strategy to stay ahead of changing consumer behaviour and your competition!
  • Transforming customer connections from the digital to the physical to create seamless customer journeys
  • Harnessing the power of social commerce to articulate value, build loyalty and boost sales
  • Leveraging the latest tech innovations to gain deeper customer insights and deliver personalisation at scale
  • Aligning customer expectations with fulfilment realities: Balancing demand, the environment and profit margins

How It Works

A Bespoke, Senior-Level Experience

If you qualify to attend, we’ll ask you about your strategic priorities and we’ll build your personalised agenda and meeting schedule. You’ll have your hotel stay, including  drinks and dinner experiences, covered by us too!

Connect with Hand-picked Solutions Providers 1-1

Based on your profile we’ll match you with leading solution providers, assisting with the vendor selection process. You are in full control as you will only meet with the providers you are interested in evaluating.

Speak Freely in Interactive Formats

Sessions are not recorded or covered by press. The ‘closed-door’, interactive discussions encourage openness, so you get more detailed information and takeaways than at any other event.

Fall In Love With Twickenham Stadium

25 - 26 February, 2025

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